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FAQs

About Inflatable Kayaks

The only kayaks that come with a pump are the AirVolution Kayak and the AirVolution2 Kayak. The rest of our kayaks don’t include a pump, so you need to purchase a pump separately. 

** You can NOT use a compressor or a bike pump to inflate the kayaks**

view pumps

No, paddles are sold separately.

view paddles

No. To get it rigid enough to extend beyond the roof racks, it needs to be fully inflated. The problem with this is that the roof of your car is the hottest place on earth… so the kayak inevitably ends up over-pressurised and you risk damaging your inner tubes.

Yes. We have a range of inflatable kayaks that are suitable for open ocean and coastal waters.

open ocean kayaks

Yes, all our tandem kayaks have a central seat position so you are nicely balanced in the kayak when you are going solo.

AdvancedFrame Convertible Kayak paddling solo Fiji

Yes! We have a range of inflatable kayaks that are suitable for fishing.

Are inflatable kayaks good for fishing?

Not ours!

Generally speaking, a kayak is ‘easy to paddle’ if it is reasonably stable, fast and tracks well (goes in a straight line, not all over the place). With our inflatable kayaks, this is achieved by a combination of hull design and rigidity.

tricia review

Depending on the kayak, it takes about 4-15 minutes when inflating with a manual pump. Click the image below to check the complete list of our inflatable kayaks’ setup time.

kayaks setup time

Performance

So you’re looking for a lightweight and portable kayak, but you’re wondering, are inflatable kayaks any good?

are inflatable kayaks any good

This is the second biggest concern people have, after durability – are inflatable kayaks any good when it comes to actually paddling them?

Most people that call me have not had a huge amount of kayaking experience. So it is not okay to sell them a kayak that goes in circles and tips them out!

Most of our kayaks have a wide, flat hull, which means they are very stable.

Safety

I understand why people are concerned – they are worried about the kayak getting a puncture and being stranded. And the truth is that this could happen. But if you look for the following safety features when buying an inflatable kayak, the chance of this happening becomes very, VERY slim (like winning the lotto or being struck by lightning kind of slim).

are inflatable kayaks safe

Speed

It depends on the actual kayaks.

Kayak Purchase

At your place.

We offer a 30 day satisfaction guarantee, which means you get to take the kayak out on the water for a test paddle, then decide whether you want to keep it.

If you don’t want it, you can send it back for a full refund.

Otherwise, you can find the nearest reseller by clicking the image below.

kayak resellers

Can I pick up my order from the warehouse?

No, it is a big shared warehouse, not a store. If you would like to purchase in person at a store, click here for a list of stores.

What does Authority to Leave (ATL) mean?

ATL means you are happy for the courier to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.

What is the risk?

Well, if somebody walks past your house and steals your order, I’m afraid that’s that. I can’t replace your order for free and the courier is not responsible.

Who will deliver my order?

In most cases it will be Direct Freight Express. We sometimes use Australia Post for small items.

Can I track my order?

Yes! Once your order ships, you will get an email with your consignment ID.

Using that con note, you can track your order online at http://directfreight.com.au/

Do I need to be at home to sign for delivery?

Yes, Direct Freight Express are a courier service and require a signature on delivery. It doesn’t have to be you personally, but somebody needs to be at the delivery address.

Please note – if nobody is home to sign for delivery, you will incur a re-delivery fee!

If you know this is going to be a problem, consider using another address for delivery, such as a work address, OR you can give Authority to Leave during the checkout process.

How long does delivery take?

We need about a day or so to process the order. Once your order ships, the transit times vary depending on how far away you are from the Brisbane warehouse. 

Brisbane, Gold Coast, Sunshine Coast, Sydney – overnight 

Melbourne – 2 nights 

Perth – freakin’ forever … seriously, it’s something like 7-10 days.

How much does shipping cost?

Australia-wide shipping is absolutely free for orders over $99. For Australia-wide orders under $99, shipping is $19 per order. If you want to ship internationally, you will need to arrange your own shipping. To get a shipping quote, the warehouse location (shipping from) is Richlands QLD 4077.

Where do you deliver?

We deliver Australia wide.

You can pay using PayPal, credit card, direct bank transfer or lay-by.

For all direct bank transfers and all lay-bys, we do NOT ship your order until we have received all of the payment into our account.

If you miss a lay-by payment, you have 14 days from when the payment was due to catch-up. After 14 days, the item(s) will no longer be reserved for you and you can then request a refund.

If you choose lay-by for some items, but pay in full for other items in your cart, none of the order will be shipped until the lay-by items have been paid in full. Then it will all be shipped together.

If, for any reason, you would like to ship the paid in full items immediately, please let us know asap via phone or email so we can arrange this for you.

Satisfaction Guarantee – 30 day returns

Yes, they are THAT GOOD!

We are proud to offer a 30 day satisfaction guarantee on our inflatable kayaks and SUPs, because we know that they are awesome.

Of course, the kayak or SUP needs to be in excellent  condition, but it is okay if you have taken it for a paddle (that’s the idea).

We won’t be able to refund you for shipping or courier charges, but it’s still a pretty good deal!

Please Contact us before you return your inflatable kayak or SUP.

Warranty Information

All Advanced Elements products come with a 1 year warranty – for details on the warranty, please visit https://www.advancedelements.com/warranty/

If your inflatable kayak, SUP, paddle or accessory is faulty when it arrives, please use our Contact us page immediately. Please detail exactly what the fault is, with pictures and/or video if possible.

In some cases, a replacement may be shipped to you, in some cases the fault may be repaired.

Terms and Conditions

1. General
1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).

1.2. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law
2.1. Under the Australian Consumer Law:

(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are

Entitled:

(i) to cancel your service contract with us; and

(ii) to a refund for the unused portion, or to compensation for its reduced value.

(b) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

3. Cancellation and Change of Mind
3.1. In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:

(a) You notify us within 30 days of receipt.

(b) In the case of services, the services have not already been performed.

(c) The following conditions are satisfied:

a) Call Emily at Oz Inflatable Kayaks first to discuss the issue

b) Product(s) must be in good condition (it’s okay if they have been used, but they must not have been trashed and must be in working order)

c) You pay for the return postage

4. Products Damaged During Delivery
4.1. In the event that the product you ordered has been damaged during delivery:

4.2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within the following time from the date of receipt of the product: 1 days.

(a) (a) Please contact us as soon as possible.

(b) (b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

5. Exceptions
5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

6. Shipping Costs for Returns
6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.

6.2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

6.4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

7. Response Time
7.1. We aim to process any requests for repairs, replacements or refunds within 2 days of receipt.

8. How to Return Products
8.1. You can contact us at the end of this Policy to discuss a return using the information.

8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

8.3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.

8.4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

9. Contact Us
9.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: info@ozinflatablekayaks.com.au or 0401 048 084.

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested and/or Third Party Links are provided.

How & What Information We Collect:

Oz Inflatable Kayaks collects visitor information from voluntary user opt-in input forms or emails. This notice applies to information collected or submitted on the Oz Inflatable Kayaks (ozinflatablekayaks.com.au) web site. On some pages, you can register to receive Oz Inflatable Kayaks web-site up-dates, information & materials. The types of personal information which might be collected at these pages are:

    • First Name
    • Last Name
    • Email address
    • Phone
    • City
    • State
    • Country
    • Comments

The Way We Use Information:

Oz Inflatable Kayaks does not support SPAM. It will be clearly stated at each collection point what information you are registering to receive. (Please see definitions below) We will not sell, share, rent or disclose this information to others unless required by law.

Oz Inflatable Kayaks Forms

Oz Inflatable Kayaks Forms use return email addresses to answer the email we receive and / or supply requested information. Such addresses are not used for any other purpose and are not shared with Third Party Customers or outside parties. We use the information you provide about yourself to provide you with requested information & web-site updates. Oz Inflatable Kayaks does not have any control or liability for any other communication with Third-Party Links provided on the Oz Inflatable Kayaks web site (ozinflatablekayaks.com.au) including but not limited to: forms on the Third Party Links own web-site, phone, e-mail, fax.

Affiliate Links

Please note that some of the links within the Oz Inflatable Kayaks are affiliate links and Oz Inflatable Kayaks will earn a commission if you purchase through those links (at no extra cost to you). Oz Inflatable Kayaks recommends that you do your own independent research before purchasing any product or service. This article is not a guideline, a recommendation or endorsement of specific products unless otherwise stated.

Third Party Links

This web site contains links to other sites. Such links are not endorsements of any products or services in such sites, and no information in such site has been endorsed or approved by Oz Inflatable Kayaks. Please be aware that we, Oz Inflatable Kayaks, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

Online Advertising We Use

This website uses the Google AdWords, Facebook and third party vendors remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Oz Inflatable Kayaks website. Of course, any data collected will be used in accordance with our own privacy policy, third party vendors and Google’s privacy policy.
As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third party remarketing system. You can opt-out of the collection and use of information for ad targeting by setting your preferences for how Google advertises to you using the information available at either //www.aboutads.info/choices/ or //www.networkadvertising.org/choices/.

See also Disclaimer and Limit of Liability

Disclaimer and Limit of Liability

Paddle sports can be dangerous and physically demanding. The user of these products should understand that participation in paddle sports may involve serious injury or death. Observe all safety standards whenever using these products. Always wear an approved personal flotation device (PFD).

While Oz Inflatable Kayaks attempts to provide accurate information on this Web site, it assumes no responsibility or liability for the accuracy, completeness, timeliness or usefulness of this service or any of the materials. Material on this site is provided “as is” and does not constitute a warranty of any kind, either expressed or implied. Oz Inflatable Kayaks may change the information on the site at any time without notice.

While Oz Inflatable Kayaks has taken care to provide relevant, quality links and web sites, such links are not endorsements of any products or services in such sites, and no information in such site has been endorsed or approved by Oz Inflatable Kayaks.

Oz Inflatable Kayaks does not accept any liability or responsibility for content provided by third party links and web sites, including but not limited to software, shipping, privacy, products, information or other services, communication and content provided by third party web sites. Third party links will load into a new window.

Oz Inflatable Kayaks does not promise the uninterrupted availability of the service or that the Service will be free from errors.

Oz Inflatable Kayaks is not liable to any user in contract or in tort for or in any respect of any direct or indirect loss or damage suffered by the user or any other person arising out of any breach or other act or omission in connection with these policies.

Terms of Use

Your use of any information provided within the web site (ozinflatablekayaks.com.au) or by email correspondence means that you agree to accept the terms and conditions as stated in this policy.

Choice/Opt-out

If you wish to change your contact details or subscription status please log in to your account where you can update your details.

Please report any difficulties to info@ozinflatablekayaks.com.au

How To Contact Us

Should you have other questions or concerns about these privacy policies, please visit our Contact Us page.

Notification of Changes

Oz Inflatable Kayaks reserves the right to change our privacy policy. We will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If users are registered for web site updates, the user will also receive an email regarding policy changes. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users first by way of an email and Users will have a choice as to whether or not we use their information in this different manner.

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