Kayaks, SUPS and Accessories General FAQs
See below for Shipping, Payment, Warranty & Guarantee FAQs
How Much Will Shipping Cost?
(Australia Only) Shipping is free for orders over $200, and a flat fee of $29 for orders under $200.
How Do I Pay?
You can pay using PayPal
You can pay using your credit card, we accept:
We use PayPal as our payment processor. You don’t need to have a PayPal account.
You can also pay via EFT (Electronic Funds Transfer.) Orders are not shipped until funds have been cleared in our account.
All Advanced Elements products come with a 1 year warranty – for details on the warranty, please visit www.advancedelements.com/warranty.html
All Friday Harbor products come with a 90 day warranty – for details on the warranty, please visit www.advancedelements.com/warranty.html
Inflatable Kayak or SUP Faulty Upon Delivery
If your inflatable kayak, SUP, paddle or accessory is faulty when it arrives, please use our Contact us page immediately. Please detail exactly what the fault is and we will give you a return code and shipping instructions. In some cases, a replacement may be shipped to you, in some cases the fault may be repaired.
Personal Guarantee from Oz Inflatable Kayaks
Yes, they are THAT GOOD!
We are proud to offer a 30 day satisfaction guarantee on our inflatable kayaks and SUPs, because we know that they are awesome.
Of course, the kayak or SUP needs to be in as-new condition and we won’t be able to refund you for shipping or courier charges, but it’s still a pretty good deal!
Please Contact us before you return your inflatable kayak or SUP.