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Shipping

No, it is a big shared warehouse, not a store. If you would like to purchase in person at a store, click here for a list of stores.

ATL means you are happy for Direct Freight to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.

What is the risk?

Well, if somebody walks past your house and steals your order, I’m afraid that’s that. I can’t replace your order for free and Direct Freight are not responsible.

In most cases it will be Direct Freight Express.

Yes! Once your order ships, you will get an email with your consignment ID.

Using that con note, you can track your order online at http://www.directfreight.com.au/ 

Yes, Direct Freight Express are a courier service and require a signature on delivery. It doesn’t have to be you personally, but somebody needs to be at the delivery address.

Please note – if nobody is home to sign for delivery, you will incur a re-delivery fee!

If you know this is going to be a problem, consider using another address for delivery, such as a work address, OR you can give Authority to Leave during the checkout process.

We need about a day or so to process the order. Once your order ships, the transit times vary depending on how far away you are from the Brisbane warehouse. 

Brisbane, Gold Coast, Sunshine Coast, Sydney – overnight 

Melbourne – 2 nights 

Perth – freakin’ forever … seriously, it’s something like 7-10 days.

Australia-wide shipping is absolutely free for orders over $99. For Australia-wide orders under $99, shipping is $19 per order. If you want to ship internationally, you will need to arrange your own shipping. To get a shipping quote, the warehouse location (shipping from) is Richlands QLD 4077.

We deliver Australia wide.

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