Inflatable Kayak Questions
Performance
Questions about the Size, Weight, Specifications and everything else!
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Durability
Questions about the Size, Weight, Specifications and everything else!
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Kayak Care
Questions about the Size, Weight, Specifications and everything else!
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Inflation and Deflation
Questions about the Size, Weight, Specifications and everything else!
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Shipping
Questions about the Size, Weight, Specifications and everything else!
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Support
Questions about the Size, Weight, Specifications and everything else!
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Yes. All of our kayaks comes with the Double Action Hand Pump with Gauge – it is quick and powerful enough for all our kayaks. It is not as compact or easy to use as the Bellows Foot Pump, but it does come with a pressure gauge.
** You can NOT use a compressor or a bike pump to inflate the kayaks**
Yes, all our tandem kayaks have a central seat position so you are nicely balanced in the kayak when you are going solo.
Depending on the kayak, it takes about 4-15 minutes when inflating with a manual pump. Click the image below to check the complete list of our inflatable kayaks’ setup time.
Inflatable Kayak Questions
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Inflatable Kayak Questions
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Not necessarily, it depends on the hull shape, rigidity, length and width, weight, wind affect etc.
I’ve paddled some amazing hard-shell kayak and some terrible hard-shell kayaks.
I’ve also paddled some amazing inflatable kayaks and some terrible inflatable kayaks!
I don’t know of any inflatable kayaks that can match the speed of a 6m fibreglass surf ski (the ones the iron men and women use), but most people are not looking for that anyway, because they are so unstable.
Our kayaks generally hit that lovely sweet spot where the speed is satisfying, but the kayak is super-stable and easy to paddle.
Most of our kayaks have a wide, flat hull, which means they are very stable – excellent for beginners, taking dogs / kids, kayak fishing and generally relaxing on the water.
The only exception is our AirFusion EVO kayak – it is quite narrow across the beam and therefore not very stable. It’s no good for fishing or dogs, but it’s AWESOME for going really fast!
Check out our How to Choose a Kayak Guide.
Yes.
All of our kayaks come with a hand pump with a pressure gauge.
For most models, it’s the Double Action Hand Pump with Gauge.
The AirVolution and the AirVolution2, however, come with a special dual action hand pump with a fixed adapter.
** You can NOT use a compressor or a bike pump to inflate the kayaks**
Yes.
All kayaks come with a durable bag with a waterproof PU lining and carry handles.
The follow models also have backpack straps:
- AdvancedFrame Sport Elite Kayak
- AdvancedFrame Expedition Elite Kayak
- AdvancedFrame Convertible Elite Kayak
- StraitEdge2 Pro kayak
- StraitEdge Angler Pro Kayak
- AirFusion EVO Kayak
- AirVolution Kayak
- AirVolution2 Kayak
The AirVolution and AirVolution2 kayaks also have wheels on the bag.
No.
To get it rigid enough to extend beyond the roof racks, it needs to be fully inflated. The problem with this is that the roof of your car is the hottest place on earth… so the kayak inevitably ends up over-pressurised and you risk damaging your inner tubes.
Most of our inflatable kayaks are easy to get in and out of, but some more so than others.
Yes, all our tandem kayaks have a central seat position so you are nicely balanced in the kayak when you are going solo.
Yes!
Check out the Vaquita Propeller.
Yes!
As long as they are durable, stable and spacious.
Check out our range of inflatable fishing kayaks from Advanced Elements.
Yes!
All of our kayaks (except the AirFusion EVO) can handle your little furry friend!
You might be worried that it isn’t safe or that your dog won’t be comfortable. But dog-friendly kayaks allow you and your four-legged friend to enjoy getting out on the water exploring new sights and scents.
You can refer to this article to help you choose the best Dog-Friendly Kayak for you.
Check out our range of Dog-friendly Kayaks from Advanced Elements.
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Not ours!
Generally speaking, an inflatable kayak is ‘easy to paddle’ if it is rigid.
With our inflatable kayaks, this is achieved with patented designs that use rigid forms and drop-stitch chambers.
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Depending on the kayak, it takes about 4-15 minutes when inflating with a manual pump.
Simply put, the AdvancedFrame Sport has a larger cockpit opening and a single chamber design.
It should be noted that because of the larger cockpit opening, the AdvancedFrame Sport cannot take a spray skirt, whereas the AdvancedFrame Kayak can.
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Yes, the coaming around the seating area of the AdvancedFrame Kayak, AdvancedFrame Expedition Elite Kayak, AirFusion EVO Kayak, Lagoon Kayak and the conversion decks for the AdvancedFrame Convertible Elite Kayak can be used to attach a spray skirt. Our inflatable coaming is not a rigid coaming so it would not be sufficient for Eskimo rolls, however, it will hold the spray skirt to keep excess water out of the boat and keep the warmth in on winter day. Please note that the AE1017 AdvancedFrame Sport cannot take a spray skirt as it does not have an inflatable coaming.
A lot of customers ask me, “Can I fit the kayak on the back of my motorbike?”
Here is a picture of Steven’s AirFusion EVO kayak on the back of his bike:
Yes, they are, but you can NOT leave them inflated on the deck in the sun. Extreme heat can damage the kayaks, and they can become over-pressurised if they are left inflated when they are not in the water.
Yes, all of our Inflatable Kayas are rated up to class 2 whitewater except the StraitEdge and the Straitedge2 Pro which are rated up to class 3
Yes, all of our Inflatable kayaks are suitable for beginners because they are stable and easy to paddle, except the AirFusion EVO which is a bit narrower and therefore a bit less stable.
Generally speaking, seniors prefer lightweight kayaks. Check out our range of Lightweight Inflatable Kayaks from Advanced Elements.
All of our Solo Inflatable Kayaks are suited for paddlers up to 6’2″, if you are taller than that, check out our StraitEdge Angler Pro and AdvancedFrame Expedition Elite Kayak.
All of our Tandem Kayaks are spacious.
Here are the maximum capacity of our Inflatable Kayaks:
AirFusion EVO Kayak: 235 lbs (106 kg)
AirVolution Kayak: 300 lbs (136 kg)
AdvancedFrame Expedition Elite Kayak: 450 lbs (204 kg)
AdvancedFrame Kayak: 300 lbs (136 kg)
AdvancedFrame Sport Kayak: 250 lbs (113 kg)
AdvancedFrame Sport Elite Kayak with Pump: 250 lbs (113 kg)
Lagoon1 Kayak: 250 lbs (113 kg)
StraitEdge Inflatable Kayak: 300 lbs (136 kg)
StraitEdge Angler Pro Kayak: 400 lbs (181 kg)
AdvancedFrame Convertible Elite Kayak: 550 lbs (249 kg)
AirVolution2 Kayak: 550 lbs (249 kg)
StraitEdge2 Pro Kayak: 500 lbs (227 kg)
Most are manufactured by Advanced Elements (an American company), in their factory in Indonesia.
All kayaks are inflated and left overnight on the factory floor to ensure they are fully functional before shipping out.
The AirVolution and the AirVolutoin2 are currently being manufactured at the Advanced Elements factory in China.
You need to purchase a paddle and a life jacket as the minimum.
We also recommend a dry-bag for keeping your gear dry.
A paddle leash is a great way to make sure you don’t lose your paddle.
Yes, but there are inflatable kayaks and then there are inflatable kayaks… find out how to spot a quality inflatable kayak.
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Not necessarily, it depends on the hull shape, rigidity, length and width, weight, wind affect etc.
I’ve paddled some amazing hard-shell kayak and some terrible hard-shell kayaks.
I’ve also paddled some amazing inflatable kayaks and some terrible inflatable kayaks!
I don’t know of any inflatable kayaks that can match the speed of a 6m fibreglass surf ski (the ones the iron men and iron women use), but most people are not looking for that anyway, because they are so unstable.
Our kayaks generally hit that lovely sweet spot where the speed is satisfying, but the kayak is super-stable and easy to paddle.
Check out this review from experienced sea kayaker, Adrian:
Most of our kayaks have a wide, flat hull, which means they are very stable – excellent for beginners, taking dogs / kids, kayak fishing and generally relaxing on the water.
The only exception is our AirFusion EVO kayak – it is quite narrow across the beam and therefore not very stable. It’s no good for fishing or dogs, but it’s AWESOME for going really fast!
It really depends on the model.
If they sit very high in the water and have large tubes / chambers, they will be very wind affected.
If the sit low in the water and have a long waterline, like our AdvancedFrame range, they are not very wind-affected at all.
Very low – we use top quality reinforced PVC, and hi-density fabrics. In order to puncture the main chamber from the bottom you would need to pierce through three layers of durable material.
Advanced Elements have been making inflatable kayaks for well over 25 years – you don’t have to worry about quality.
All kayaks are inflated at the factory and left for 24 hours to ensure there are no slow leaks.
But don’t take it from me. Here is Geoff Wilson, an Australian polar explorer talking about how he abused his inflatable kayak in Alaska for 5 days:
Yes, the ePropulsion Vaquita can be used with the ratchet straps (included with the propeller).
For the StraitEdge Angler Pro kayak, the Vaquita propeller will fit directly into the fin box on the hull of the kayak.
It depends on the actual kayaks.
Try to avoid using a hose.
Pull the floor out to check for trapped water. Wipe around, let it air dry.
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Yes, but you would want to wipe it out and let it dry once you got home.
Each kayak has folding instructions in the manual.
It’s also a great idea to pay attention to how your kayak is folded when you first get it.
Here is an example, showing how the AdvancedFrame Convertible Elite kayak is folded:
Yes, it’s fine to fold it on the fin.
Ha ha, yes!
With most models, they have given you a bit of extra room so it’s easy to get it back in the bag.
If you pack really well, you can even fit the paddle in as well!
The pump that is included with the kayak has a deflate function that will suck air out of the kayak, but I never use it. I have found the kayak deflates fine under it’s own weight.
If you are having any problems with your Advanced Elements inflatable kayak, please get in touch first.
In some cases, you can use the patch kit included with your kayak (in the pocket behind hte seat), but sometimes a tube replacement is required instead.
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We currently have a hosting program where you can get in touch with real-life inflatable kayak owners near you!
We offer a 90-day Try-it-on-the-Water guarantee, which means you get to take the kayak out on the water for a test paddle, then decide whether you want to keep it.
If you don’t want it, you can send it back for a full refund.
Can I pick up my order from the warehouse?
No, it is a big shared warehouse, not a store. If you would like to purchase in person at a store, click here for a list of stores.
What does Authority to Leave (ATL) mean?
ATL means you are happy for the courier to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.
What is the risk?
Well, if somebody walks past your house and steals your order, I’m afraid that’s that. I can’t replace your order for free and the courier is not responsible.
In most cases it will be Direct Freight Express. We sometimes use Australia Post for small items.
Yes! Once your order ships, you will get an email with your consignment ID.
Using that con note, you can track your order online at http://directfreight.com.au/
Do I need to be at home to sign for delivery?
Yes, Direct Freight Express are a courier service and require a signature on delivery. It doesn’t have to be you personally, but somebody needs to be at the delivery address.
Please note – if nobody is home to sign for delivery, you will incur a re-delivery fee!
If you know this is going to be a problem, consider using another address for delivery, such as a work address, OR you can give Authority to Leave during the checkout process.
We need about a day or so to process the order. Once your order ships, the transit times vary depending on how far away you are from the Brisbane warehouse.
Brisbane, Gold Coast, Sunshine Coast, Sydney – overnight
Melbourne – 2 nights
Perth – freakin’ forever … seriously, it’s something like 7-10 days.
Australia-wide* and New Zealand shipping is absolutely free for orders over $99.
For Australia-wide* and New Zealand orders under $99, shipping is $19 per order.
We can deliver Australia wide, but there are some areas where you will need to ask for a quote because we can’t do free shipping. These areas are listed below under Excluded Shipping Areas.
For New Zealand, we can only ship items under 22kg gross weight (this is the weight of the kayak, plus the weight of it’s bag, plus the two boxes it comes in).
This means we can ship most accessories and the following kayaks to New Zealand:
Excluded shipping areas:
For the following locations, an additional shipping fee will be incurred please contact us for a quote
- 0822 : ANGURUGU, ANNIE RIVER, BATHURST ISLAND, EAST ARNHEM, GALIWINKU, GOULBURN ISLAND, MANINGRIDA, MILINGIMBI, NUMBULWAR, PULARUMPI, RAMINGINING, TIWI ISLANDS, VERNON ISLANDS, WADEYE, WAGAIT BEACH, WOLLANING
- 0852 : NGUKURR, PELLEW ISLANDS
- 0862 : ELLIOT, PUNGALINI
- 0863 : CALVERT
- 0872 : ALI CURUNG
- AMATA, AREYONGA, BARROW CREEK, CANTEEN CREEK, DAVENPORT, ERLDUNDA, ERNABELLA (PUKATJA), HAASTS BLUFF, HERMANNSBURG, INDULKANA (IWANTJA), KALTUKATJARA, KINTORE, KULGERA, MUTITJULU, PAPUNYA, SANTA TERESA, TI TREE, YUENDMU, YULARA
- 0880 : GAPUWIYAK, GUNYANGARA, NHULUNBUY, YIRRKALA
- 0881 : NHULUNBUY
- 0885 : ALYANGULA
- 2350 : WOLLOMOMBI
- 2448 : VALLA BEACH
- 2460 : BARYULGIL
- 2464 : BARYULGIL
- 2469 : BEAN CREEK. BONALBO, BULLDOG, BUSBYS FLAT, CAPEEN CREEK, CULMARAN CREEK, DRAKE, DRAKE VILLAGE, EWINGAR, LOWER BOTTLE CRK, LOWER DUCK CRK, LOWER PEACOCK, MYRTLE CREEK, OLD BONALBO, RAPPVILLE, SANDLANDS, THERESA CREEK, WAYAN, WHIPORIE
- 2473 : DOONBAH
- 2474 : AFTERLEE. CAWONGLA, LOADSTONE, OLD GREVILLIA, ROSEBERRY / CREEK, THE RISK
- 2475: URBENVILLE
- 2476 : KOREELAH, LEGUME, LINDESAY CREEK, WOODENBONG
- 2477 : GOAT ISLAND
- 2478 : PIMLICO ISLAND
- 2479 : MCLEODS SHOOT
- 2480 : GEORGICA, MODANVILLE, NIMBIN
- 2483 : SLEEPY HOLLOW
- 2484 : MOUNT BURRELL
- 2490 : MCLEODS SHOOT
- 2836 : WHITE CLIFFS, WILCANNIA
- 2839 : GONGOLGON
- 2878 : ALL TOWNS
- 2879 : ALL TOWNS
- 2880 : MILPARINKA, MUTAWINTJI, PACKSADDLE, TIBOOBURRA
- 2898 : LORD HOWE ISLAND
- 2899 : NORFOLK ISLAND
- 3342 : BEREMBOKE
- 3351 : WESTMERE
- 3384 : LANDSBOROUGH, LANDSBOROUGH WEST, NAVARRE
- 3461 : DRUMMOND
- 3475 : BEALIBA
- 3477 : STUART MILL
- 3537 : CANARY ISLAND
- 3549 : WEMEN
- 3608 : GRAYTOWN, KIRWANS BRIDGE
- 3712 : RUBICON, THORNTON
- 3714 : ACHERON, FAWCETT, KORIELLA, TAGGERTY
- 3720 : BONNIE DOON
- 3722 : BARWITE, MANSFIELD
- 3723 : ALL TOWNS
- 3756 : CHINTIN, DARRAWEIT GUIM
- 3764 : HIGH CAMP
- 4025 : ALL TOWNS
- 4370 : THANES CREEK
- 4405 : BUNYA MOUNTAINS
- 4406 : KAIMKILLENBUN, THE GUMS
- 4408 : BELL
- 4410 : JANDOWAE
- 4416 : CONDAMINE
- 4417 : ALL TOWNS
- 4421 : ALL TOWNS
- 4425 : ALL TOWNS
- 4427 : ALL TOWNS
- 4428 : WALLUMBILLA
- 4470 : RIVERSLEIGH
- 4472 : BLACKALL
- 4477 : AUGATHELLA, UPPER WARREGO
- 4480 : ALL TOWNS
- 4481 : ALL TOWNS
- 4482 : BIRDSVILLE
- 4486 : ALL TOWNS
- 4490 : ALL TOWNS
- 4492 : ALL TOWNS
- 4507: BRIBIE ISLAND NORTH
- 4581: ALL FRAISER ISLAND, INSKIP, RAINBOW BEACH
- 4620 : ALL TOWNS
- 4650 : ADLERSHOT, ANTIGUA, BOONOOROO, BOONOOROO PLAINS, GRAHAMS CREEK, POONA, TUAN
- 4660 : BUXTON, WOODGATE
- 4670 : BUCCA, COONARR, MULLETT CREEK, WELCOME CREEK
- 4673 : ALL TOWNS
- 4674 : ALL TOWNS
- 4677 : AGNES WATER
- 4678 : FORESHORES, RODDS BAY, TURKEY BEACH
- 4680 : CURTIS ISLAND, HERON ISLAND
- 4700 : GRAT KEPPEL ISLAND
- 4709 : TIERI
- 4724 : ALL TOWNS
- 4725 : ALL TOWNS
- 4727 : ILFRACOMBE
- 4730 : ALL TOWNS
- 4731 : YARAKA
- 4757 : CREDITON
- 4803 : HAMILTON ISLAND
- 4804 : COLLINSVILLE
- 4807: DALBERG
- 4816 : GREENVALE, PALM ISLAND
- 4819 : ALL TOWNS
- 4823 : ALL TOWNS
- 4825: ALPURRURULAM, BARKLY, LAWN HILL, “MT ISA AREA INC QLD & NT SURROUNDS”
- 4828 : CAMOOWEAL
- 4829 : BEDOURIE, BOULIA
- 4830 : BURKETOWN, DOOMADGEE, GREGORY, NICHOLSON
- 4850 : ABERGOWRIE
- 4871 : ALMADEN, BOLWARRA, CHILLAGOE, COWLEY, COWLEY BEACH, CROYDON, CRYSTALBROOK, CURRAJAH, DESAILLY, EINASLEIGH, ESMERALDA, FITZROY ISLAND, FOSSILBROOK, GEORGETOWN, GILBERT RIVER, GREEN ISLAND, HURRICANE, JULATTEN, KURRIMINE BEACH, LAKELAND, LOWER COWLEY, MOUNT CARBINE, MOUNT, MOLLOY, MOUNT MULLIGAN, MOUNT SURPRISE ,NORTHHEAD, NYCHUM, SANDY POCKET, STOCKTON, STRATHMORE, TALAROO, WARRUBULLEN
- 4872 : BARWIDGI, FORTY MILE, GLEN RUTH, GUNNAWARRA, INNOT HOT SPRINGS, KAIRI, KIRRAMA, LAKE TINAROO, MINNAMOOLKA, MOUNT GARNET, SILVER VALLEY, TINAROO, WAIRUNA
- 4873 : BAMBOO, BONNIE DOON, CAPE TRIBULATION, CASSOWARY, COW BAY, DAGMAR, DAINTREE, DIWAN, FOREST CREEK, KIMBERLEY, LOWER DAINTREE, MIALLO, NEWELL, NOAH, ROCKY POINT, STEWART CREEK VALLEY, UPPER DAINTREE, WHYANBEEL, WONGA BEACH
- 4874 : ALL TOWNS
- 4875 : ALL TOWNS
- 4876 : BAMAGA, INJINOO, NEW MAPOON, SEISIA, UMAGICIO
- 4880 : ARRIGA, BIBOOHRA, PADDYS GREEN
- 4883 : UPPER BARRON
- 4890 : HOWITT, NORMANTON
- 4891 : KARUMBA
- 4892 : ABINGDON DOWNS, ARCHER RIVER, AURUKUN, COEN, DIXIE, EDWARD RIVER, GAMBOOLA, GROGANVILLE, GUNUNA, HOLROYD RIVER, KOWANYAMA, LAURA, PALMER, PORMPURAAW, RAVENSWORTH, “SOUTH & WEST
WELLESLY ISLANDS”, WELLESLY ISLANDS, WROTHAM, YARRADEN - 4895: AYTON, BLOOMFIELD, DEGARRA, HELENVALE, HOPE VALE, ROSSVILLE, STARCKE, WUJAL WUJAL
- 5204 : CAPE JERVIS, DELAMERE, RAPID BAY, SECOND VALLEY, WIRRINA COVE
- 5220 : PARNDANA
- 5221 : AMERICAN RIVER
- 5222 : PENNESHAW, SAPPHIRETOWN
- 5223 : CYGNET RIVER, EMU BAY, KINGSCOTE, MACGILLIVRAY, STOKES BAY
- 5601 : POINT LOWLY, PORT BONYTHON
- 5690 : FOWLERS BAY
- 5734 : OODNADATA
- 6161 : ROTTNEST ISLAND
- 6225 : WORSLEY
- 6230 : KEMERTON
- 6327 : REDMOND (ALL)
- 6346 : “ALL RAVENSTHORPE
& SURROUNDS “ - 6390 : BODDINGTON – MINE
- 6426 : MARVEL LOCH
- 6427 : KOOLYANOBBING
- 6434 : FOREST
- 6438 : ALL TOWNS
- 6443 : BALLADONIA, CAIGUNA, COCKLEBIDDY, EUCLA, MADURA, MUNDRABILLA
- 6507 : CATABY
- 6537 : “ALL DENHAM &
SURROUNDS” - 6646 : ALL TOWNS
- 6701 : BABBAGE ISLAND, BERNIER ISLAND, BROCKMAN, DORRE ISLAND
- 6705 : ALL TOWNS
- 6722 : FINUCANE
- 6725 : BILINGURR, DAMPIER PENINSULA, DJUGUN, MINYIRR, ROEBUCK
- 6728 : GEEGULLY CREEK, WILLARE
- 6731 : COOCKATOO ISLAND
- 6740 : ALL TOWNS
- 6743 : ALL TOWNS
- 6753 : ALL TOWNS
- 6770 : ALL TOWNS
- 6799 : ALL TOWNS, COCOS (KEELING) ISLAND
- 7150 : ALL TOWNS
- 7255 : ALL TOWNS
- 7256 : “ALL SUBURBS (KING ISLAND)”
- 7257 : CAPE BARREN ISLAND
You can pay using PayPal, credit card, direct bank transfer or lay-by.
For all direct bank transfers and all lay-bys, we do NOT ship your order until we have received all of the payment into our account.
If you miss a lay-by payment, you have 14 days from when the payment was due to catch-up. After 14 days, the item(s) will no longer be reserved for you and you can then request a refund.
If you choose lay-by for some items, but pay in full for other items in your cart, none of the order will be shipped until the lay-by items have been paid in full. Then it will all be shipped together.
If, for any reason, you would like to ship the paid in full items immediately, please let us know asap via phone or email so we can arrange this for you.
Satisfaction Guarantee – 90 day returns
Yes, they are THAT GOOD!
We are proud to offer a 90-day Try-it-on-the-Water satisfaction guarantee on our inflatable kayaks and SUPs, because we know that they are awesome.
Of course, the kayak or SUP needs to be in excellent condition, but it is okay if you have taken it for a paddle (that’s the idea).
We won’t be able to refund you for shipping or courier charges, but it’s still a pretty good deal!
Please Contact us before you return your inflatable kayak or SUP.
Warranty Information
All Advanced Elements Inflatable Kayaks products come with a 3 year warranty – for details on the warranty, please visit https://www.advancedelements.com/warranty/
If your inflatable kayak, SUP, paddle or accessory is faulty when it arrives, please use our Contact us page immediately. Please detail exactly what the fault is, with pictures and/or video if possible.
In some cases, a replacement may be shipped to you, in some cases the fault may be repaired.
Terms and Conditions
1. General
1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
1.2. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.
1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
2. Australian Consumer Law
2.1. Under the Australian Consumer Law:
(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are
Entitled:
(i) to cancel your service contract with us; and
(ii) to a refund for the unused portion, or to compensation for its reduced value.
(b) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.
2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
3.1. In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
(a) You notify us within 30 days of receipt.
(b) In the case of services, the services have not already been performed.
(c) The following conditions are satisfied:
a) Call Emily at Oz Inflatable Kayaks first to discuss the issue
b) Product(s) must be in good condition (it’s okay if they have been used, but they must not have been trashed and must be in working order)
c) You pay for the return postage
4. Products Damaged During Delivery
4.1. In the event that the product you ordered has been damaged during delivery:
4.2. We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within the following time from the date of receipt of the product: 1 days.
(a) (a) Please contact us as soon as possible.
(b) (b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.
5. Exceptions
5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.
6. Shipping Costs for Returns
6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
6.2. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
6.3. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
6.4. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
7. Response Time
7.1. We aim to process any requests for repairs, replacements or refunds within 2 days of receipt.
8. How to Return Products
8.1. You can contact us at the end of this Policy to discuss a return using the information.
8.2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
8.3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
8.4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
9. Contact Us
9.1. If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: [email protected] or 0401 048 084.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested and/or Third Party Links are provided.
How & What Information We Collect:
Oz Inflatable Kayaks collects visitor information from voluntary user opt-in input forms or emails. This notice applies to information collected or submitted on the Oz Inflatable Kayaks (ozinflatablekayaks.com.au) web site. On some pages, you can register to receive Oz Inflatable Kayaks web-site up-dates, information & materials. The types of personal information which might be collected at these pages are:
- First Name
- Last Name
- Email address
- Phone
- City
- State
- Country
- Comments
The Way We Use Information:
Oz Inflatable Kayaks does not support SPAM. It will be clearly stated at each collection point what information you are registering to receive. (Please see definitions below) We will not sell, share, rent or disclose this information to others unless required by law.
Oz Inflatable Kayaks Forms
Oz Inflatable Kayaks Forms use return email addresses to answer the email we receive and / or supply requested information. Such addresses are not used for any other purpose and are not shared with Third Party Customers or outside parties. We use the information you provide about yourself to provide you with requested information & web-site updates. Oz Inflatable Kayaks does not have any control or liability for any other communication with Third-Party Links provided on the Oz Inflatable Kayaks web site (ozinflatablekayaks.com.au) including but not limited to: forms on the Third Party Links own web-site, phone, e-mail, fax.
Affiliate Links
Please note that some of the links within the Oz Inflatable Kayaks are affiliate links and Oz Inflatable Kayaks will earn a commission if you purchase through those links (at no extra cost to you). Oz Inflatable Kayaks recommends that you do your own independent research before purchasing any product or service. This article is not a guideline, a recommendation or endorsement of specific products unless otherwise stated.
Third Party Links
This web site contains links to other sites. Such links are not endorsements of any products or services in such sites, and no information in such site has been endorsed or approved by Oz Inflatable Kayaks. Please be aware that we, Oz Inflatable Kayaks, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.
Online Advertising We Use
This website uses the Google AdWords, Facebook and third party vendors remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an inquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Oz Inflatable Kayaks website. Of course, any data collected will be used in accordance with our own privacy policy, third party vendors and Google’s privacy policy.
As always we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other third party remarketing system. You can opt-out of the collection and use of information for ad targeting by setting your preferences for how Google advertises to you using the information available at either //www.aboutads.info/choices/ or //www.networkadvertising.org/choices/.
See also Disclaimer and Limit of Liability
Disclaimer and Limit of Liability
Paddle sports can be dangerous and physically demanding. The user of these products should understand that participation in paddle sports may involve serious injury or death. Observe all safety standards whenever using these products. Always wear an approved personal flotation device (PFD).
While Oz Inflatable Kayaks attempts to provide accurate information on this Web site, it assumes no responsibility or liability for the accuracy, completeness, timeliness or usefulness of this service or any of the materials. Material on this site is provided “as is” and does not constitute a warranty of any kind, either expressed or implied. Oz Inflatable Kayaks may change the information on the site at any time without notice.
While Oz Inflatable Kayaks has taken care to provide relevant, quality links and web sites, such links are not endorsements of any products or services in such sites, and no information in such site has been endorsed or approved by Oz Inflatable Kayaks.
Oz Inflatable Kayaks does not accept any liability or responsibility for content provided by third party links and web sites, including but not limited to software, shipping, privacy, products, information or other services, communication and content provided by third party web sites. Third party links will load into a new window.
Oz Inflatable Kayaks does not promise the uninterrupted availability of the service or that the Service will be free from errors.
Oz Inflatable Kayaks is not liable to any user in contract or in tort for or in any respect of any direct or indirect loss or damage suffered by the user or any other person arising out of any breach or other act or omission in connection with these policies.
Terms of Use
Your use of any information provided within the web site (ozinflatablekayaks.com.au) or by email correspondence means that you agree to accept the terms and conditions as stated in this policy.
Choice/Opt-out
If you wish to change your contact details or subscription status please log in to your account where you can update your details.
Please report any difficulties to [email protected]
How To Contact Us
Should you have other questions or concerns about these privacy policies, please visit our Contact Us page.
Notification of Changes
Oz Inflatable Kayaks reserves the right to change our privacy policy. We will post those changes on our website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If users are registered for web site updates, the user will also receive an email regarding policy changes. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users first by way of an email and Users will have a choice as to whether or not we use their information in this different manner.
