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Google Rating

5.0

Based on 60 reviews

Oz Inflatable Kayaks

5.0

Paul Kelson

23:38 01 Mar 21

Emily was an absolute delight, with an honest and open attitude to business.Gave me an honest appraisal of the rudder system for my elite convertible based on her customer feed back and not on a sell at all costs approach.Totally Trustworthy and dedicated to her business and her customers Satisfaction.Highly recommend. From purchase to delivery from QLD warehousing to Port Stevens area less than 24 HR. Amazing!!!!!Many thanks for a great product with exceptional service.Kind RegardsPaul

Russell Matthews

11:28 01 Mar 21

Had a great discussion with Emily prior to purchasing our Advanced Frame Convertible Elite Kayak. She is passionate about her product and can answer all of your questions. I ordered it over the phone late on Tuesday afternoon and was kept up to date with the dispatch and delivery process. It was delivered to my house in Cairns buy lunch on Friday.We haven’t had a chance for a “maiden voyage” as yet (probably Easter) but have inflated it at home. That is just as easy as the video leads you to believe and it seems to be a quality built kayak.Very professional service, thank you Emily and your team.

Fionna Teys

00:07 25 Feb 21

Antony WongAntonyW

05:10 22 Feb 21

Smooth, efficient and reliable, good communication and estimation re delivery

Annette Jean

21:34 08 Feb 21

From the very start of talking with Emily on the phone, to the arrival of my kayak, I have found the service friendly, informative, relevant and prompt.Emily answered all my questions, directed me toward the right kayak and accessories, and dispatched them quickly. I recommend Oz Inflatable Kayaks 100%. The kayak is amazing too!!!

Marian Van der Steen

21:19 30 Jan 21

Fantastic Compagny to deal with .Emily answered all my questions in a very professional and knowledgeable way .Definitely ears a 5 star ratingThanks Emily

Carol Humphrys

09:50 26 Jan 21

Very easy company to deal with. Emily was extremely responsive to any question I sent her. I was very impressed with the quick delivery time and the Kayak is great. :)

Debbie Thomsen

10:19 25 Jan 21

I had been thinking about getting a kayak for ages, to help improve my fitness after 2 cancer diagnoses and subsequent treatments. When my friend Angela (your YouTube star) raved about her inflatable kayak, and how it had helped her, I asked if I could try it out. We went out on Lake Burley Griffin, and I was hooked. I wanted and, most definitely, NEEDED one! My husband ordered an AdvancedFrame kayak (without telling me) through the Oz Inflatable Kayaks website, and when it arrived, I squealed like a little girl! The kayak is so easy to set up. I love that it packs down to the size of a suitcase, so it fits easily into my car. And it is awesome on the water too! I feel so safe in it, with 2 big tubes of air around me, and it is so easy to paddle. As a newbie, it ticks all the boxes that were important to me: easy to transport, ease of set up, maneuverability, and stability. Also love all the videos and helpful hints on Oz Inflatable Kayaks website that answer any questions I may have. Overall, Highly Recommended!!!

Casey Preston

06:24 15 Jan 21

Extremely helpful and knowledgeable especially when unsure of products. Definitely recommend buying from.

Phil

02:46 12 Jan 21

Great service from Emily and the Advanced elements kayak performs great, really enjoying using it. Highly recommended.

Cory Mcneill

01:33 18 Dec 20

Absolute super service from Emily and her team. Their website had all the information we required on purchasing a Kayak for my wife and I and our 2 Goldies. We live in regional Victoria and ordered 1 Tuesday night and it was on our door step mid morning Friday.

Tracey Waight

23:56 15 Dec 20

Fantastic company to deal with. Super prompt delivery with my order. Customer service second to none!! Highly recommended Emily & her company.

Bin Li

00:28 14 Dec 20

It was so easy and fun talking to Emily, she is very knowledgeable about all things to do with Inflatable Kayaks.The order was fast, overnight from Queensland to Sydney and it was free!!! (There was the same Kayak in Sydney but they charged $75 to deliver it within Sydney!!!)We are going to recommend Oz Inflatable Kayaks to everyone we know because they are great. Well done Emily!!!

Sandy Bradstock

04:16 12 Dec 20

Emily was super helpful and very knowledgeable about the type of kayaks suitable for me and also made available video links to help understand the finer points which I found invaluable. I have already recommended her to others and they have been impressed with the content Ive been able to pass on. Well done and a pleasure doing business Emily, thank you.

Juli Bryan

06:46 11 Dec 20

Excellent service. I particularly appreciated all of the informational videos on the website as they were invaluable in making my decision. I purchased a kayak, paddle and electric pump on a Sunday afternoon and received it in Adelaide on Wednesday!! Impressive service, especially given the fact that it involved the transport of a battery, during Covid, just before Christmas. Communication was received every day so that I knew exactly when to expect delivery.

Julien Legrand

22:52 23 Nov 20

Could not be happier with Emily and the team at Oz Inflatable Kayaks! The kayak itself is fantastic and does exactly what Emily said; super easy to set up, sturdy, easy to paddle and tracks well. The entire process of purchasing the kayak and accessories was very positive. The information available on the website and in the videos is extremely helpful. Emily was also very helpful on the phone and was happy to answer all my questions. I always received quick responses by email and was kept updated throughout the entire ordering/shipping process. Once the kayak was shipped from Brisbane, I received it two days later in Melbourne and was on the water that weekend! Super efficient. I would highly recommend them! Thank you!

John Grierson

06:48 23 Nov 20

The advice and service provided by Oz Inflatable Kayaks was exceptional and the delivery of my order to WA was quicker than anticipated. Keep up the great work.

Leon Green

06:44 04 Nov 20

A bit of the "spur of a moment thing" but we decided to look into purchasing kayaks. My partner went to the Oz inflatable website, added her preferences and surprise there was a video with suggested options. My partners preferences were a bit different to mine so I did the same thing!. Again another video to me with suggested preferences. Both videos provide enough information to be able to compare each situation and use those recommendations to make an informed decision. After a few more emails for clarifications, Emily provided the necessary suggestions, links and everything to place the order. Placing the order was simple, effective and had various options to make online ordering a breeze. Shipping was easy and on-tine. Within about a week, we had reviewed the kayaks, had great and imformative recommendations and a package delivered from Qld to NSW. This would have been one of the best experiences purchasing online. From the initial recommendation right through to delivery. Emily responded quickly to emails and answer questions concisely. Thanks Emily and team - I look forward to paddling on our waters and would have no hesitation using your services again.

Robert Manitta

21:50 02 Nov 20

Excellent product information and product selection process.Made process of selecting the right craft very simple.Highly recommend.

Ron Paynter

04:38 23 Oct 20

Great service from Emily. A very informative and helpful web presence backed up by a prompt personal response to email and phone inquiries. Particularly enjoyed the video response to email questions and concerns around a non traditional product which allowed her to explore and allay the concerns I had in a friendly conversational way. Only received the kayak a few days ago and used it once, but impressed with the build quality and performance.

Paul Lane

08:36 28 Sep 20

Great experience. Emily was extremely helpful and very knowledgeable about the kayaks. Will definitely purchase from here again.

Kelly Prendergast

03:29 18 Sep 20

Fantastic customer service. My paddle was lost in transit and once I contacted Emily she was onto it straight away and she let me know a few hours later that it was found.Emily was good to talk to about the purchase of a kayak and paddle for my daughter and what was currently in stock so they would arrive in time for her bday. Her knowledge and passion shone through in our conversations. I highly recommend Oz Inflatables.

Kristin Harradine

02:31 13 Sep 20

Very happy with the service and prompt delivery time, all questions were answered promptly plus plenty of info on website helped to decide on the best kayak for me.

safe grass

22:33 07 Sep 20

Amazing service, walked through the recommended options and helped match up the best kayak for my needs

Alister Davies

03:38 07 Sep 20

Great service. Emily was very helpful and knowledgeable about these kayaks. Fast delivery to South Australia. Couldn't be happier. Kayaking in the Coopers Creek at Innamincka a week later

Murray Fisher

08:01 06 Sep 20

Hello Emily,Our kayaks arrived last week and we hit the water yesterday.They are excellent quality, stable and glide through the water.Thank you for your help and assistance including your informative website.The delivery of our kayaks was speedy especially in these challenging times.Thank you for a nice buying experience.

Pravin Pawar

11:54 05 Sep 20

Good & prompt service.

Colin Johnstone

10:50 31 Aug 20

Fantastic service from Emily, very personal and professional.The kayak we chose is excellent and very good quality, all delivered in good time.Highly recommend.

Gianni Milani

00:58 30 Aug 20

I am very happy and satisfied with my experience in purchasing an inflatable kayak. Website contains a large amount of useful information and my purchase experience was stress free. The paddle I wanted was not in stock when I ordered my kayak but i was kept informed of the progress of my order. I was offered the option of having the kayak and pump sent to me and the paddle later when it arrived in stock or to wait and have everything sent together. Excellent customer service. I have now received all items ordered and certainly have no hesitation in recommending Oz Inflatable Kayaks.

Reza Parsaee

08:24 29 Aug 20

This company deserves nothing short of 5 stars. The kayak wr bought is Advanced Elements expedition pro. It is fantastic. The purchase and post-sales services are great, and we also learned everything we needed about the kayak from Emily's informative videos on Youtube. Strongly recommend this company if you are after an inflatable kayak.

Andrew Campbell

10:07 26 Jul 20

We are a couple in our 60s. We launched our tandem kayak at Westlakes in Adelaide this afternoon for the first time. We had a ball! It took us a while to find our rhythm and our paddles clashed a few times but we found our first tentative adventure exhilarating! I know our arms will be sore tomorrow. Our kayak handled beautifully. Thank you, Emily for you excellent service and product.

Tony Hannan

10:08 04 Jul 20

Great customer service from Emily.Got personal email with video explaining everything.We were tossing up between two inflatable kayaks one from other company but went with Oz Inflatable due great service,all questions asked.Kayak arrived with 3 days and really is a sturdy make, but all I would say(which we did after reading instructions) put kayak up at home so you can make all your mistakes without others watching and laughing.( the wife she followed instructions, i didn't)Once put up 1st time it can been done and in water within 10mins

Jen Malone

02:56 30 Jun 20

I was considering an inflatable kayak for ease of storage (living in an apartment) and for ease of transporting to and from water, but was unsure of durability and handling in the water. I found Emily's videos really helpful in making my decision to buy, and her response to questions was quick, as was the delivery, with my kayak arriving 3 days after ordering. Highly recommend Oz Inflatable Kayaks.

David Pita

10:38 27 Jun 20

Super stoked to have bought my (our!) kayak from Oz Inflatable Kayaks. What was super helpful was that Emily made a personalised video helping me choose the right kayak for my needs. That was super helpful, as it reduced the overwhelm of choosing from so many different models. It was nice buying with confidence and getting the right kayak. I went for my first paddle today with the fam and had an absolutely wonderful time. Thank you Emily for your great recommendation!

Nathan

20:45 21 Jun 20

As mentioned by many other reviewers, great customer service and attention to my concerns and to making sure I made the right choice for my needs

Stewie Beatle

23:31 14 Jun 20

Mark Leveson

03:45 06 Jun 20

Everything I was promised by Emily was done and done promptly. Thank you for getting back out onto the water. One super happy customer!!!

Ben Johnston

10:18 31 May 20

Super prompt delivery, great information, everything in stock - exactly how online businesses should be!

David George

12:53 29 May 20

We have been considering getting kayaks we can take conveniently on camping trips to use both in sheltered and coastal waters. We like snorkeling so wanted boats suitable for just paddling and also ones we could climb off and on in the water. For both ease of transport and what we plan to do, inflatables seemed a good option. Emily was exceptionally helpful and once we made the decision to purchase, our kayak was on the way the next day.

John Holgate

08:57 26 May 20

Fast friendly service and happy to answer any questions you might have. Great products and prompt dispatch and delivery. Very happy to recommend a business like this where the owner is enthusiastic and knowledgeable about their products.

Wendy

02:26 26 May 20

Emily was a great help when choosing a kayak. The individualised video she created for me really assisted in the selection process. Emily was readily available to answer all my questions and my order was processed promptly.Looking forward to venturing out in my new kayak!

Ali Bartlett

10:10 21 May 20

An ideal experience buying a kayak from this company. The website is clear and helpful - I especially like the page on choosing a kayak for women - and Emily’s recommendation video was fabulous. It became really obvious which product was ideal for me. Communication was terrific, delivery fast and painless. It’s really Emily’s enthusiasm, experience and knowledge of the product that sells them and there’s no regrets; she makes purchasing an absolute pleasure. One happy customer here.

Bob Darby

23:24 17 May 20

How fantastic to have someone answer your email inquiry about a product by customising a video by changing the voice over to answers my specific questions. Emily is dedicated to getting you into the right Kayak based on who you are and what you want to do with your Kayak and not just sell you what she is making the best profit on or what the manufacture requires her to sell

Garret T Jackson

06:02 11 May 20

Excellent personalised serviceI'm now well equipped for relaxation and adventure Thankyou

Max Schweiger

04:39 04 May 20

I found Emily to be extremely helpful and patient with me as I had many questions to be answered and her video tutorials were excellent. The kayak arrived when she said it would being the next day after the order was placed. I would highly recommendOz Inflatable kayaks if you are in the market for a kayak.

Chris Cahill

12:47 03 May 20

Emily got back to me very promptly after my on line enquiry. She gave very appropriate recommendations and subsequently processed my order quickly. Our kayak was delivered 2 days after we ordered it. I thoroughly recommend Oz Inflatable Kayaks.

Tomas Valena

23:04 11 Apr 20

Perfect and prompt service, highly recommended.

Amanda Roberts

21:12 22 Mar 20

Emily provided all the information I needed, answered my questions and reassured me that I would be able to manage my kayak and most importantly offered me a returns provision. Having received my kayak everything she said was true. Once I decided to purchase my kayak it arrived in two working days .I highly recommend Emily and Oz Inflatable Kayaks.

Shona Sylva

21:22 12 Mar 20

Emily the owner of Oz Inflatable kayaks has been brilliant in guiding a mere novice in her kayaking experience. She was informative and constructive in her information given. She utilised video which was easy to access and showing how to get to the right web page etc. I would highly recommend her and her company.

Tony Perry

21:42 07 Mar 20

THE MOST IMPRESSIVE CUSTOMER SERVICE I HAVE EXPERIENCED!- Customer service- Responsiveness- Attention to detail- Ease of dealing- Knowledge of product- Expertise in kayaking and subject matterEmily from Oz Inflatable absolutely knows her stuff and the personalised video recommendation that she prepared for me was not only highly informative, but made the process so easy and addressed all questions that I had.Amazing

Jennifer E

02:46 01 Mar 20

If you are considering the purchase of an inflatable kayak (a very convenient way to be able to enjoy waterways without having to carry on roof racks etc), I would definitely recommend talking to Emily at Oz Inflatable Kayaks. She even made us a little YouTube video based on our personal requirements and preferences that made it easy for us to choose which kayak was going to suit us (there is quite a large selection on the website). We then had a phone chat to settle the final details before placing our order. The kayak arrived the very next day! And is indeed perfectly suited to our needs!

Bruce Jarrett

21:15 24 Jan 20

Noel Ashby

11:26 20 Jan 20

Very helpful.

Susan Hallowell

02:52 05 Jan 20

Great product, prompt service and my kayak was here in no time 😊

Adam

13:22 20 Dec 19

First time buyer of a kayak with little knowledge. Emily was fantastic. She is less worried about “a sale” and more concerned with ensuring you make the right choice for your budget. She clearly has a passion for what she does. Emily also put together some great short video tutorials about my options as I was in another state and required a quick purchase for a trip coming up. Shipping was organised with easy Communication . Most importantly the Product is amazing! Didn’t want to drive half way around aus with a hard shell canoe on my 4wd! This fits right in the back! Great experience.

adef48

02:11 06 Dec 19

Excellent Support after the saleI had a couple of minor manufacturing issues with my Advanced Elements (AE) kayak.Emily from Oz Inflatible Kayaks responded to my emails noting my problem and relayed details to AE in SanFrancisco immediately.AE despatched required parts the next day and forwarded by air express from USA. AE even included a gift with one shipment! That exceeded this customer's expectations.AE provides a quality product and Emily and AE provide excellent after sales support.AE and Oz Inflatible Kayaks really do honour their warranty.So refreshing!

Julie Hunt

09:27 02 Dec 19

We did a lot of research before deciding to purchase an inflatable kayak. We looked at a lot of websites and found the information & videos available on Oz Inflatable Kayaks to be the best, it was extremely detailed, accurate and helpful. The personal recommendation from Emily, emailed to us with links to videos with Emily discussing the pros & cons of each choice was really helpful in narrowing down the kayak. Emily was also available via telephone and spent at least 30mins discussing the kayaks and answering our many questions, this lead to us choosing kayaks we are extremely happy to own. I would definitely recommend Oz Inflatable Kayaks to anyone considering purchasing an inflatable kayak.

Kym Neal

00:00 25 Nov 19

I appreciated being able to have my final questions/concerns answered before purchasing my kayak. Emily knows her product well, is friendly and easily accessible by phone. Payment and delivery were fast. Great service!

Michael Williams

00:01 17 Nov 19

I found buying a kayak from Oz Inflatable Kayaks very easy. Emily is extremely helpful and willing to spend time answering questions - she offered to be on the phone with me while I inflated my new boat for the first time to help with any questions (I am a bit stubbornly independent, so I didn't actually take her up on it).The boat arrived as promised and with nothing missing. I spent a lot of time absorbing the hardcopy manual and watching the instructional videos on YouTube before I tried my first inflation - it went well, and I was very pleased at how effective the double action air pump is. I'm sure I'll be able to get the boat ready to launch in less than ten minutes after I've done it a few times.I haven't actually paddled the boat yet because of the weather, so I can't say anything about how it handles on the water yet.So I can recommend Emily and Oz Inflatable Kayaks for anyone thinking about getting a very portable boat that doesn't need roof racks. After a recent accident I have decided not to use roof racks at highway speed any more - my carrier system failed after a bird strike, of all things, despite over 30,000km of incident-free travel and what I thought was multiple redundancy. Very scary, but luckily no-one was hurt or killed. A boat in the boot sounds much better.Michael Williams

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