Warranty

Your product is built with superior materials and in accordance with stringent quality standards. With adequate maintenance, it will give you years of reliable use. However, as with most products, it is subject to wear and tear.

All warranties are valid only if the product is used for the intended purposes for which it was designed and only extends to the original purchaser (it is non-transferable).

The warranties do not cover:

  • Any product used for rental or other commercial use;
  • Products used that have been damaged by negligence, misuse, accident, neglect, or wear due to the owner’s failure to provide reasonable and necessary maintenance;
  • Products, which have been structurally or dimensionally altered or modified, or repaired by unauthorized persons;
  • Normal wear and tear. Change in appearance of product due to wear, unlimited exposure, or any other environmental condition;
  • Products sold as “demos” or “as is” conditions, prototypes, or floor models;
  • Product determined to have been used for any activity other than an activity which is customary for the product;
  • Products damaged by extreme weather or environmental conditions;
  • Products damaged by exposure to heat - never leave your kayak fully inflated in the sun or in a hot space (eg a garage) when it is out of the water;
  • Damage resulting from improper inflation;
  • Damage resulting from the use of a pump not suggested by Oz Inflatable Kayaks;
  • Damage due to contact with a cleaner or chemical;
  • Damage to kayaks and component parts & accessories caused by exposure to abrasive surfaces;
  • Product damaged while in the possession of a freight carrier, a dealer, a consumer, or any party other than Oz Inflatable Kayaks;
  • Kayaks that have been towed by power or sailboats
  • Kayaks and component parts & accessories that have succumbed to environmental factors such as mould, mildew or UV deterioration;
  • Variations in colour are not covered by the warranty. The colours may vary from those shown. Colour combinations will vary from those shown and are unique for each boat produced.

We are not responsible for damage or defects once the product has been used improperly. Damage due to improper use is defined as impact with any object or material, damage due to dropping, loading, unloading, or transport, alterations or modifications, repairs, natural disasters, fires, extreme temperatures, and any further use of your product once a claim has been reported.

Repaired or replaced products are covered for the remainder of the original warranty period only.

Repaired items will be subject to available parts. We will do our best to match colours and styles but we cannot guarantee that you will receive the exact product back.
All warranty claims must be accompanied by the original purchase receipt.
This warranty is in addition to and does not affect your legal rights under consumer laws.

Warranty Periods from purchase date

Advanced Elements Kayaks - hull and deck

3 years (if purchased on or after 1/1/23)

Bay Sports Kayaks

3 years

Kokopelli Kayaks

Lifetime

AquaMarina Kayaks

12 months

Oru Kayaks

3 years

Jaspara Kayaks

3 years

Summer Shower Range

90 days

Advanced Elements Accessories

90 days

Oru Accessories

3 years 

Jaspara Accessories

90 days

Railblaza (Others)

Lifetime

Railblaza (C-tug)

2 years

Ruk Sports

6 months

Palm

24 months

Cooper Anchors

12 months

Ocean and Earth

3 months

Ultra

90 days

Flextail

1 year

Adventure Kings Kayak

12 months

AquaDash

30 days

 

 

Warranty

Please note that you must possess a valid proof of purchase for a warranty claim to be eligible for processing

Warranty Process by Brand

Bay Sports

For all Bay Sports branded products, please follow the procedures outlined on their Warranty

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Bay Sports

For all Bay Sports branded products, please follow the procedures outlined on their Warranty

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Kokopelli

For all Kokopelli products, please get in touch with Horzonline Canoes via their contact form:

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Aqua Marina

For all Aqua Marina products, please get in touch with Marine Inflatables via their contact form

Aqua Marina come with a 12-month warranty on all kayaks. You can find details of this warranty here.

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Aqua Marina

For all Aqua Marina products, please get in touch with Marine Inflatables via their contact form

Aqua Marina come with a 12-month warranty on all kayaks. You can find details of this warranty here.

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RailBlaza

When you purchase a RAILBLAZA® product, you have complete peace of mind knowing your product is protected by RAILBLAZA, covering faults in materials, components, or workmanship for life*.

*With the exception of RAILBLAZA Navigation Lights, C-Tug SandTrakz Wheels, and Rubber Straps, which have a 2-Year Warranty.

If you have a problem with your Railblaza product, please supply descriptions, proof of purchase and photographs of the warranty query. The RAILBLAZA warranty does not cover claims resulting from ordinary wear and tear, any modifications, alterations, incorrect and non-compliance to assembly, service, and operating instructions, and/or any unfit or improper use. The RAILBLAZA warranty is non-transferable and applies only to the original purchaser.

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Flextail

FLEXTAIL takes pride in offering the highest quality Ultralight Electric Gear for Outdoor, and we stand behind every piece of gear we manufacture. We provide a one-year warranty for all our products (excluding accessories). This warranty coverage is exclusively applicable to the original purchaser.

Should you have any questions or need assistance, please do not hesitate to contact our customer service team.

Please send the email to our customer service team (support@flextail.com). Include details of the issue, and attach images showing the product. A customer service representative will contact you as soon as possible. We will respond to requests in the order we receive them.

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Flextail

FLEXTAIL takes pride in offering the highest quality Ultralight Electric Gear for Outdoor, and we stand behind every piece of gear we manufacture. We provide a one-year warranty for all our products (excluding accessories). This warranty coverage is exclusively applicable to the original purchaser.

Should you have any questions or need assistance, please do not hesitate to contact our customer service team.

Please send the email to our customer service team (support@flextail.com). Include details of the issue, and attach images showing the product. A customer service representative will contact you as soon as possible. We will respond to requests in the order we receive them.

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Ruk Sports

For all Ruk Sports products, please get in touch with Ruk Sports via their Returns page:

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Chemvulc

For all Chemvulc products, please contact them directly via their website:

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Chemvulc

For all Chemvulc products, please contact them directly via their website:

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Palm

For all Palm products, please get in touch with Horzonline Canoes via their contact form:

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Oru Kayaks

For all Oru Kayaks Products, please follow the instructions on their website:

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Oru Kayaks

For all Oru Kayaks Products, please follow the instructions on their website:

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Cooper Anchors

For all Cooper Anchors products, please get in touch with them directly via their website:

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Ocean and Earth

For all Ocean and Earth products, please follow their procedure outlined on their website:

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Ocean and Earth

For all Ocean and Earth products, please follow their procedure outlined on their website:

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Premax

If you are having any problems with a Premax product, please contact them directly via their website:

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Jaspara and Advanced Elements

If you have an issue with a product, the first step is to make contact with us either via the contact form or via phone.
From the initial contact, we will advise what kind of information we require to submit a warranty claim. For example:

  1. Proof of purchase
  2. HIN (Hull Identification Number)
  3. Photos and/or videos of the issue
    If the warranty claim is successful, the product will either be replaced or repaired by us or we will organised a repair for you.
    Do NOT send the product back to us unless you are specifically instructed to do so.
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Jaspara and Advanced Elements

If you have an issue with a product, the first step is to make contact with us either via the contact form or via phone.
From the initial contact, we will advise what kind of information we require to submit a warranty claim. For example:

  1. Proof of purchase
  2. HIN (Hull Identification Number)
  3. Photos and/or videos of the issue
    If the warranty claim is successful, the product will either be replaced or repaired by us or we will organised a repair for you.
    Do NOT send the product back to us unless you are specifically instructed to do so.
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AquaDash

If you are having any problems with an AquaDash product, please contact them directly via their website:

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