Your product is built with superior materials and in accordance with stringent quality standards. With adequate maintenance, it will give you years of reliable use. However, as with most products, it is subject to wear and tear.
All warranties are valid only if the product is used for the intended purposes for which it was designed and only extends to the original purchaser (it is non-transferable).
The warranties do not cover:
We are not responsible for damage or defects once the product has been used improperly. Damage due to improper use is defined as impact with any object or material, damage due to dropping, loading, unloading, or transport, alterations or modifications, repairs, natural disasters, fires, extreme temperatures, and any further use of your product once a claim has been reported.
Repaired or replaced products are covered for the remainder of the original warranty period only.
Repaired items will be subject to available parts. We will do our best to match colours and styles but we cannot guarantee that you will receive the exact product back.
All warranty claims must be accompanied by the original purchase receipt.
This warranty is in addition to and does not affect your legal rights under consumer laws.
Advanced Elements Kayaks - hull and deck |
3 years (if purchased on or after 1/1/23) |
Bay Sports Kayaks |
3 years |
Kokopelli Kayaks |
Lifetime |
AquaMarina Kayaks |
12 months |
Oru Kayaks |
3 years |
Jaspara Kayaks |
3 years |
Summer Shower Range |
90 days |
Advanced Elements Accessories |
90 days |
Oru Accessories |
3 years |
Jaspara Accessories |
90 days |
Railblaza (Others) |
Lifetime |
Railblaza (C-tug) |
2 years |
Ruk Sports |
6 months |
Palm |
24 months |
Cooper Anchors |
12 months |
Ocean and Earth |
3 months |
Ultra |
90 days |
Flextail |
1 year |
Adventure Kings Kayak |
12 months |
AquaDash |
30 days |
Please note that you must possess a valid proof of purchase for a warranty claim to be eligible for processing
For all Bay Sports branded products, please follow the procedures outlined on their Warranty
For all Bay Sports branded products, please follow the procedures outlined on their Warranty
For all Kokopelli products, please get in touch with Horzonline Canoes via their contact form:
For all Aqua Marina products, please get in touch with Marine Inflatables via their contact form
Aqua Marina come with a 12-month warranty on all kayaks. You can find details of this warranty here.
For all Aqua Marina products, please get in touch with Marine Inflatables via their contact form
Aqua Marina come with a 12-month warranty on all kayaks. You can find details of this warranty here.
When you purchase a RAILBLAZA® product, you have complete peace of mind knowing your product is protected by RAILBLAZA, covering faults in materials, components, or workmanship for life*.
*With the exception of RAILBLAZA Navigation Lights, C-Tug SandTrakz Wheels, and Rubber Straps, which have a 2-Year Warranty.
If you have a problem with your Railblaza product, please supply descriptions, proof of purchase and photographs of the warranty query. The RAILBLAZA warranty does not cover claims resulting from ordinary wear and tear, any modifications, alterations, incorrect and non-compliance to assembly, service, and operating instructions, and/or any unfit or improper use. The RAILBLAZA warranty is non-transferable and applies only to the original purchaser.
FLEXTAIL takes pride in offering the highest quality Ultralight Electric Gear for Outdoor, and we stand behind every piece of gear we manufacture. We provide a one-year warranty for all our products (excluding accessories). This warranty coverage is exclusively applicable to the original purchaser.
Should you have any questions or need assistance, please do not hesitate to contact our customer service team.
Please send the email to our customer service team (support@flextail.com). Include details of the issue, and attach images showing the product. A customer service representative will contact you as soon as possible. We will respond to requests in the order we receive them.
FLEXTAIL takes pride in offering the highest quality Ultralight Electric Gear for Outdoor, and we stand behind every piece of gear we manufacture. We provide a one-year warranty for all our products (excluding accessories). This warranty coverage is exclusively applicable to the original purchaser.
Should you have any questions or need assistance, please do not hesitate to contact our customer service team.
Please send the email to our customer service team (support@flextail.com). Include details of the issue, and attach images showing the product. A customer service representative will contact you as soon as possible. We will respond to requests in the order we receive them.
For all Ruk Sports products, please get in touch with Ruk Sports via their Returns page:
For all Palm products, please get in touch with Horzonline Canoes via their contact form:
For all Oru Kayaks Products, please follow the instructions on their website:
For all Oru Kayaks Products, please follow the instructions on their website:
For all Cooper Anchors products, please get in touch with them directly via their website:
For all Ocean and Earth products, please follow their procedure outlined on their website:
For all Ocean and Earth products, please follow their procedure outlined on their website:
If you are having any problems with a Premax product, please contact them directly via their website:
If you have an issue with a product, the first step is to make contact with us either via the contact form or via phone.
From the initial contact, we will advise what kind of information we require to submit a warranty claim. For example:
If you have an issue with a product, the first step is to make contact with us either via the contact form or via phone.
From the initial contact, we will advise what kind of information we require to submit a warranty claim. For example:
If you are having any problems with an AquaDash product, please contact them directly via their website: