Warranty

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits provided under our product warranties are in addition to, and do not limit or replace, your rights and remedies under Australian Consumer Law.

How to Make a Warranty or Consumer Claim

If you believe a product you have purchased from Oz Inflatable Kayaks has a defect or does not meet acceptable quality standards, please contact us by email at [insert your warranty email address] or through our contact form.
Please include:

• A copy of your purchase receipt or other proof of purchase.
• A detailed description of the issue.
• Photographs or video showing the fault (if applicable).

We will review your claim and advise whether a repair, replacement, or refund is appropriate under either the product warranty or consumer law.

Manufacturer and Importer Responsibilities

For brands where Oz Inflatable Kayaks is the importer and distributor (Advanced Elements, Jaspara, and Wilderness Systems), Oz Inflatable Kayaks is responsible for administering warranty and consumer law obligations in Australia.

For other brands sold on behalf of authorised Australian distributors, Oz Inflatable Kayaks acts as a retailer only. In such cases, warranty support will be provided by the relevant Australian importer or manufacturer, as listed in the table above. However, your consumer guarantee rights under Australian Consumer Law still apply, and we will assist you in contacting the correct party if needed.

Exclusions and Clarifications

Warranty coverage does not extend to damage caused by misuse, improper storage, neglect, modification, unauthorised repair, or normal wear and tear. However, these exclusions do not affect your rights under Australian Consumer Law if the product is faulty or fails to meet consumer guarantees.

Return Shipping Policy

We want to make returning a product as easy and fair as possible while meeting our obligations under Australian Consumer Law.

Faulty or Warranty-Related Returns

If your product is being returned because of a proven manufacturing fault or other issue covered by our warranty or by Australian Consumer Law:

• You are entitled to have reasonable return shipping costs reimbursed once your claim is confirmed as a warranty issue.
• Please keep your postal or courier receipt so we can process reimbursement.
• If the product is too large or difficult to post, such as a kayak or large accessory, we may arrange collection at our expense instead of asking you to ship it back.

Returns Not Covered by Warranty

If inspection finds that the product issue is not caused by a manufacturing fault or is outside warranty coverage, return shipping costs will not be reimbursed.
For example, this includes damage due to misuse, wear and tear, or accidental damage.

If you return an item for inspection and it turns out not to be faulty, you will be responsible for any return freight or courier fees. We will always notify you and provide quotes before shipping the item back to you.

NOTE - To avoid unexpected shipping costs, please get in touch before returning any items!

Change of Mind Returns

We do not generally offer return shipping reimbursement or refunds for change of mind. However, if a discretionary return is accepted, you will be responsible for any shipping costs associated with returning the product.