Yes, for Australian and New Zealand orders over $169 shipping is absolutely free.
For Australian and New Zealand orders under $169 shipping is charged at a flat rate of just $9.
A special note for orders to NZ.
We can only ship items under 22kg gross weight (this is the weight of the kayak, plus the weight of it’s bag, plus the two boxes it comes in). If in doubt please reach out to discuss options.
Location restrictions
Please be aware that in some rare cases, we may be unable to deliver to specific postcodes. Please see the section titled "Where do you deliver" on this page for more information.
We need about a day or so to process the order. Once your order ships, the transit times vary depending on how far away you are from the Brisbane warehouse.
Brisbane, Gold Coast, Sunshine Coast, Sydney – overnight
Melbourne – 2 nights
Perth – 7-10 on most occasions days.
Yes! Once your order ships, you will get an email with your consignment ID.
Using that con note, you can track your order online at http://directfreight.com.au/
Please be aware that on some occasions this email may make its way to the junk folder. Please reach out if you have questions.
Yes, Direct Freight Express are a courier service and require a signature on delivery. It doesn’t have to be you personally, but somebody needs to be at the delivery address.
If you know this is going to be a problem, consider using another address for delivery, such as a work address, OR you can give Authority to Leave during the checkout process.
Please note if you do not give authority to leave and nobody is home to sign for delivery, you may incur a re-delivery fee. Of course we would love to avoid this for you and us!
ATL means you are happy for Direct Freight to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.
What is the risk?
Well, if somebody walks past your house and steals your order, I’m afraid I can’t replace your order for free and Direct Freight are not responsible. Consider where you can leave the kayak in a safe location if you know you arent going to be home.
In most cases it will be Direct Freight Express.
Sometimes, we use Australia Post. If you know that couriers are an issue in your aread please let us know.
We can deliver Australia wide, but there are some areas where you will need to ask for a quote because we can’t do free shipping. These areas are listed on this page under "Excluded Shipping Areas".
For New Zealand, we can only ship items under 22kg gross weight (this is the weight of the kayak, plus the weight of it’s bag, plus the two boxes it comes in). If in doubt, please reach out and we can provide options.
We can ship items under 22 gross weight to New Zealand via Australia Post air freight. This includes most accessories and the following kayaks:
Sales to New Zealand are export sales and there is therefore no Australian GST remitted. I have not discounted the prices accordingly, because I am offering free shipping on orders over $99 instead.
Note that you may be required to pay New Zealand customs GST and/or customs duty when the order enters New Zealand.
No, it is a big shared warehouse, not a store. If you would like to purchase in person at a store, click here for a list of stores.
For the following locations, an additional shipping fee will be incurred please contact us for a quote
