Shipping

Is shipping really FREE?

Yes, for Australian and New Zealand orders over $169 shipping is absolutely free.

For Australian and New Zealand orders under $169 shipping is charged at a flat rate of just $9.

A special note for orders to NZ.

We can only ship items under 22kg gross weight (this is the weight of the kayak, plus the weight of it’s bag, plus the two boxes it comes in). If in doubt please reach out to discuss options.

Location restrictions

Please be aware that in some rare cases, we may be unable to deliver to specific postcodes. Please see the section titled "Where do you deliver" on this page for more information.

How long does delivery take?

We need about a day or so to process the order. Once your order ships, the transit times vary depending on how far away you are from the Brisbane warehouse. 

Brisbane, Gold Coast, Sunshine Coast, Sydney – overnight 

Melbourne – 2 nights 

Perth – 7-10 on most occasions days.

Can I track my order?

Yes! Once your order ships, you will get an email with your consignment ID.

Using that con note, you can track your order online at http://directfreight.com.au/

Please be aware that on some occasions this email may make its way to the junk folder. Please reach out if you have questions.

Do I need to be at home to sign for delivery?

Yes, Direct Freight Express are a courier service and require a signature on delivery. It doesn’t have to be you personally, but somebody needs to be at the delivery address.

If you know this is going to be a problem, consider using another address for delivery, such as a work address, OR you can give Authority to Leave during the checkout process.

Please note if you do not give authority to leave and nobody is home to sign for delivery, you may incur a re-delivery fee. Of course we would love to avoid this for you and us!

What does Authority to Leave (ATL) mean?

ATL means you are happy for Direct Freight to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.

What is the risk?

Well, if somebody walks past your house and steals your order, I’m afraid I can’t replace your order for free and Direct Freight are not responsible. Consider where you can leave the kayak in a safe location if you know you arent going to be home.

Who will deliver my order?

In most cases it will be Direct Freight Express.

Sometimes, we use Australia Post. If you know that couriers are an issue in your aread please let us know.

Where do you deliver?

We can deliver Australia wide, but there are some areas where you will need to ask for a quote because we can’t do free shipping. These areas are listed on this page under "Excluded Shipping Areas".

For New Zealand, we can only ship items under 22kg gross weight (this is the weight of the kayak, plus the weight of it’s bag, plus the two boxes it comes in). If in doubt, please reach out and we can provide options.

Do you ship to New Zealand?

We can ship items under 22 gross weight to New Zealand via Australia Post air freight. This includes most accessories and the following kayaks:

Sales to New Zealand are export sales and there is therefore no Australian GST remitted. I have not discounted the prices accordingly, because I am offering free shipping on orders over $99 instead.

Note that you may be required to pay New Zealand customs GST and/or customs duty when the order enters New Zealand.

Can I pick up my order from the warehouse?

No, it is a big shared warehouse, not a store. If you would like to purchase in person at a store, click here for a list of stores.

Excluded Shipping Areas

For the following locations, an additional shipping fee will be incurred please contact us for a quote

  • 0822 :  ANGURUGU, ANNIE RIVER, BATHURST ISLAND, EAST ARNHEM, GALIWINKU, GOULBURN ISLAND, MANINGRIDA, MILINGIMBI, NUMBULWAR, PULARUMPI, RAMINGINING, TIWI ISLANDS, VERNON ISLANDS, WADEYE, WAGAIT BEACH, WOLLANING
  • 0852 : NGUKURR, PELLEW ISLANDS
  • 0862 : ELLIOT, PUNGALINI
  • 0863 : CALVERT
  • 0872 : ALI CURUNG
  • AMATA, AREYONGA, BARROW CREEK, CANTEEN CREEK, DAVENPORT, ERLDUNDA, ERNABELLA (PUKATJA), HAASTS BLUFF, HERMANNSBURG, INDULKANA (IWANTJA), KALTUKATJARA, KINTORE, KULGERA, MUTITJULU, PAPUNYA, SANTA TERESA, TI TREE, YUENDMU, YULARA
  • 0880 : GAPUWIYAK, GUNYANGARA, NHULUNBUY, YIRRKALA
  • 0881 : NHULUNBUY
  • 0885 : ALYANGULA
  • 2350 : WOLLOMOMBI
  • 2448 : VALLA BEACH
  • 2460 : BARYULGIL
  • 2464 : BARYULGIL
  • 2469 : BEAN CREEK. BONALBO, BULLDOG, BUSBYS FLAT, CAPEEN CREEK, CULMARAN CREEK, DRAKE, DRAKE VILLAGE, EWINGAR, LOWER BOTTLE CRK, LOWER DUCK CRK, LOWER PEACOCK, MYRTLE CREEK, OLD BONALBO, RAPPVILLE, SANDLANDS, THERESA CREEK, WAYAN, WHIPORIE
  • 2473 : DOONBAH
  • 2474 : AFTERLEE. CAWONGLA, LOADSTONE, OLD GREVILLIA, ROSEBERRY / CREEK, THE RISK
  • 2475:  URBENVILLE
  • 2476 : KOREELAH, LEGUME, LINDESAY CREEK, WOODENBONG
  • 2477 : GOAT ISLAND
  • 2478 : PIMLICO ISLAND
  • 2479 : MCLEODS SHOOT
  • 2480 : GEORGICA, MODANVILLE, NIMBIN
  • 2483 : SLEEPY HOLLOW
  • 2484 : MOUNT BURRELL
  • 2490 : MCLEODS SHOOT
  • 2836 : WHITE CLIFFS, WILCANNIA
  • 2839 : GONGOLGON
  • 2878 : ALL TOWNS
  • 2879 : ALL TOWNS
  • 2880 : MILPARINKA, MUTAWINTJI, PACKSADDLE, TIBOOBURRA
  • 2898 : LORD HOWE ISLAND
  • 2899 : NORFOLK ISLAND
  • 3342 : BEREMBOKE
  • 3351 : WESTMERE
  • 3384 : LANDSBOROUGH, LANDSBOROUGH WEST, NAVARRE
  • 3461 : DRUMMOND
  • 3475 : BEALIBA
  • 3477 : STUART MILL
  • 3537 : CANARY ISLAND
  • 3549 : WEMEN
  • 3608 : GRAYTOWN, KIRWANS BRIDGE
  • 3712 : RUBICON, THORNTON
  • 3714 : ACHERON, FAWCETT, KORIELLA, TAGGERTY
  • 3720 : BONNIE DOON
  • 3722 : BARWITE, MANSFIELD
  • 3723 : ALL TOWNS
  • 3756 : CHINTIN, DARRAWEIT GUIM
  • 3764 : HIGH CAMP
  • 4025 : ALL TOWNS
  • 4370 : THANES CREEK
  • 4405 : BUNYA MOUNTAINS
  • 4406 : KAIMKILLENBUN, THE GUMS
  • 4408 : BELL
  • 4410 : JANDOWAE
  • 4416 : CONDAMINE
  • 4417 : ALL TOWNS
  • 4421 : ALL TOWNS
  • 4425 : ALL TOWNS
  • 4427 : ALL TOWNS
  • 4428 : WALLUMBILLA
  • 4470 : RIVERSLEIGH
  • 4472 : BLACKALL
  • 4477 : AUGATHELLA, UPPER WARREGO
  • 4480 : ALL TOWNS
  • 4481 : ALL TOWNS
  • 4482 : BIRDSVILLE
  • 4486 : ALL TOWNS
  • 4490 : ALL TOWNS
  • 4492 : ALL TOWNS
  • 4507: BRIBIE ISLAND NORTH
  • 4581: ALL FRAISER ISLAND, INSKIP, RAINBOW BEACH
  • 4620 : ALL TOWNS
  • 4650 : ADLERSHOT, ANTIGUA, BOONOOROO, BOONOOROO PLAINS, GRAHAMS CREEK, POONA, TUAN
  • 4660 : BUXTON, WOODGATE
  • 4670 : BUCCA, COONARR, MULLETT CREEK, WELCOME CREEK
  • 4673 : ALL TOWNS
  • 4674 : ALL TOWNS
  • 4677 : AGNES WATER
  • 4678 : FORESHORES, RODDS BAY, TURKEY BEACH
  • 4680 : CURTIS ISLAND, HERON ISLAND
  • 4700 : GRAT KEPPEL ISLAND
  • 4709 : TIERI
  • 4724 : ALL TOWNS
  • 4725 : ALL TOWNS
  • 4727 : ILFRACOMBE
  • 4730 : ALL TOWNS
  • 4731  : YARAKA
  • 4757 :  CREDITON
  • 4803 : HAMILTON ISLAND
  • 4804 : COLLINSVILLE
  • 4807: DALBERG
  • 4816 : GREENVALE, PALM ISLAND
  • 4819 : ALL TOWNS
  • 4823 : ALL TOWNS
  • 4825: ALPURRURULAM, BARKLY, LAWN HILL, “MT ISA AREA INC QLD & NT SURROUNDS”
  • 4828 : CAMOOWEAL
  • 4829 : BEDOURIE, BOULIA
  • 4830 : BURKETOWN,  DOOMADGEE, GREGORY, NICHOLSON
  • 4850 : ABERGOWRIE
  • 4871 : ALMADEN, BOLWARRA, CHILLAGOE, COWLEY, COWLEY BEACH, CROYDON, CRYSTALBROOK, CURRAJAH, DESAILLY, EINASLEIGH, ESMERALDA, FITZROY ISLAND, FOSSILBROOK, GEORGETOWN, GILBERT RIVER, GREEN ISLAND, HURRICANE, JULATTEN, KURRIMINE BEACH, LAKELAND, LOWER COWLEY, MOUNT CARBINE, MOUNT, MOLLOY, MOUNT MULLIGAN, MOUNT SURPRISE ,NORTHHEAD, NYCHUM, SANDY POCKET, STOCKTON, STRATHMORE, TALAROO, WARRUBULLEN 
  • 4872 : BARWIDGI, FORTY MILE, GLEN RUTH, GUNNAWARRA, INNOT HOT SPRINGS, KAIRI, KIRRAMA, LAKE TINAROO, MINNAMOOLKA, MOUNT GARNET, SILVER VALLEY, TINAROO, WAIRUNA
  • 4873 : BAMBOO, BONNIE DOON, CAPE TRIBULATION, CASSOWARY, COW BAY, DAGMAR, DAINTREE, DIWAN, FOREST CREEK, KIMBERLEY, LOWER DAINTREE, MIALLO, NEWELL, NOAH, ROCKY POINT, STEWART CREEK VALLEY, UPPER DAINTREE, WHYANBEEL, WONGA BEACH
  • 4874 : ALL TOWNS
  • 4875 : ALL TOWNS
  • 4876 : BAMAGA, INJINOO, NEW MAPOON, SEISIA, UMAGICIO
  • 4880 : ARRIGA, BIBOOHRA, PADDYS GREEN
  • 4883 : UPPER BARRON
  • 4890 : HOWITT, NORMANTON
  • 4891 : KARUMBA
  • 4892 : ABINGDON DOWNS, ARCHER RIVER, AURUKUN, COEN, DIXIE, EDWARD RIVER, GAMBOOLA, GROGANVILLE, GUNUNA, HOLROYD RIVER, KOWANYAMA, LAURA, PALMER, PORMPURAAW, RAVENSWORTH, “SOUTH & WEST
    WELLESLY ISLANDS”, WELLESLY ISLANDS, WROTHAM, YARRADEN
  • 4895: AYTON, BLOOMFIELD, DEGARRA, HELENVALE, HOPE VALE, ROSSVILLE, STARCKE, WUJAL WUJAL
  • 5204 : CAPE JERVIS, DELAMERE, RAPID BAY, SECOND VALLEY, WIRRINA COVE
  • 5220 : PARNDANA
  • 5221 : AMERICAN RIVER
  • 5222 : PENNESHAW, SAPPHIRETOWN
  • 5223 : CYGNET RIVER, EMU BAY, KINGSCOTE, MACGILLIVRAY, STOKES BAY
  • 5601 : POINT LOWLY, PORT BONYTHON
  • 5690 : FOWLERS BAY
  • 5734 : OODNADATA
  • 6161 : ROTTNEST ISLAND
  • 6225 : WORSLEY
  • 6230 : KEMERTON
  • 6327 : REDMOND (ALL)
  • 6346 : “ALL RAVENSTHORPE
    & SURROUNDS “
  • 6390 : BODDINGTON – MINE
  • 6426 : MARVEL LOCH
  • 6427 : KOOLYANOBBING
  • 6434 : FOREST
  • 6438 : ALL TOWNS
  • 6443 : BALLADONIA, CAIGUNA, COCKLEBIDDY, EUCLA, MADURA, MUNDRABILLA
  • 6507 : CATABY
  • 6537 : “ALL DENHAM &
    SURROUNDS”
  • 6646 : ALL TOWNS
  • 6701 : BABBAGE ISLAND, BERNIER ISLAND, BROCKMAN, DORRE ISLAND
  • 6705 : ALL TOWNS
  • 6722 : FINUCANE
  • 6725 : BILINGURR, DAMPIER PENINSULA, DJUGUN, MINYIRR, ROEBUCK
  • 6728 : GEEGULLY CREEK, WILLARE
  • 6731 : COOCKATOO ISLAND
  • 6740 : ALL TOWNS
  • 6743 : ALL TOWNS
  • 6753 : ALL TOWNS
  • 6770 : ALL TOWNS
  • 6799 : ALL TOWNS, COCOS (KEELING) ISLAND
  • 7150 : ALL TOWNS
  • 7255 : ALL TOWNS
  • 7256 : “ALL SUBURBS (KING ISLAND)”
  • 7257 : CAPE BARREN ISLAND