General questions about our inflatable kayaks
Check out our How to Choose a Kayak Guide
Yes.
All of our kayaks come with a hand pump with a pressure gauge.
For most models, it’s the Double Action Hand Pump with Gauge.
The AirVolution and the AirVolution2, however, come with a special dual action hand pump with a fixed adapter.
** You can NOT use a compressor or a bike pump to inflate the kayaks**
No, but we sell a great range oflightweight collapsible kayak paddlesfrom Advanced Elements.
Yes.
All kayaks come with a durable bag with a waterproof PU lining and carry handles.
The follow models also have backpack straps:
No.
To get it rigid enough to extend beyond the roof racks, it needs to be fully inflated. The problem with this is that the roof of your car is the hottest place on earth… so the kayak inevitably ends up over-pressurised and you risk damaging your inner tubes.
Most of our inflatable kayaks are easy to get in and out of, but some more so than others.
Yes, absolutely! We have a range of inflatable kayaks that are suitable for open ocean.
Yes, all our tandem kayaks have a central seat position so you are nicely balanced in the kayak when you are going solo.
Yes!
Check out the Vaquita Propeller.
Yes!
As long as they are durable, stable and spacious.
Check out our range of inflatable fishing kayaks from Advanced Elements.
Having trouble with something?
The repair kit is located in the mesh pocket on the back of your seat.
For the Lagoon kayak, it is located in the mesh pocket on top of the kayak.
For the StraitEdge Angler Pro kayak, it’s located in the kayak bag.
The owners’ manual is located in clear plastic pouch on the inside of the duffel bag.
For most kayak models, there is also a PVC circle attached to the kayak with a QR code that you can scan to get the instruction manual.
This means your valve is getting stuck on the deflate mode. Here is a video with some fixes for that:
We carry some spare parts, so please get in touch.
How to clean, store and maintain our kayaks
Try to avoid using a hose.
Pull the floor out to check for trapped water. Wipe around, let it air dry.
Yes, but you would want to wipe it out and let it dry once you got home.
Each kayak has folding instructions in the manual.
It’s also a great idea to pay attention to how your kayak is folded when you first get it.
Here is an example, showing how the AdvancedFrame Convertible Elite kayak is folded:
Yes, it’s fine to fold it on the fin.
Ha ha, yes!
With most models, they have given you a bit of extra room so it’s easy to get it back in the bag.
If you pack really well, you can even fit the paddle in as well!
The pump that is included with the kayak has a deflate function that will suck air out of the kayak, but I never use it. I have found the kayak deflates fine under it’s own weight.
If you are having any problems with your Advanced Elements inflatable kayak, please get in touch first.
In some cases, you can use the patch kit included with your kayak (in the pocket behind hte seat), but sometimes a tube replacement is required instead.
How to set up and pack away our kayaks
There are a few electric pump options for inflating your kayak, here is a video summary:
No – compressors go to very high pressure and you can damage your kayak.
And the valve and adapters are completely different anyway.
In some cases, the compressor comes with an air-bed function, which you CAN use, but it will not fully pressurise the kayak. It is, however, very handy to get the kayak full of air and then finish the job with the hand pump. Note that for low pressure inflators, you may need the kayak valve to be in the deflate position to fill it with air, not the inflate position.
Yes, but you would want to wipe it out and let it dry once you got home.
Each kayak has folding instructions in the manual.
It’s also a great idea to pay attention to how your kayak is folded when you first get it.
Here is an example, showing how the AdvancedFrame Convertible Elite kayak is folded:
Yes, it’s fine to fold it on the fin.
How we get one our kayaks to you
We can ship items under 22 gross weight to New Zealand via Australia Post air freight. This includes most accessories and the following kayaks:
Sales to New Zealand are export sales and there is therefore no Australian GST remitted. I have not discounted the prices accordingly, because I am offering free shipping on orders over $99 instead.
Note that you may be required to pay New Zealand customs GST and/or customs duty when the order enters New Zealand.
No, it is a big shared warehouse, not a store. If you would like to purchase in person at a store, click here for a list of stores.
ATL means you are happy for Direct Freight to leave your order at your door. This is a great way of avoiding re-delivery fees if you are comfortable to take the risk.
What is the risk?
Well, if somebody walks past your house and steals your order, I’m afraid that’s that. I can’t replace your order for free and Direct Freight are not responsible.
In most cases it will be Direct Freight Express.
Sometimes, we use Australia Post.
Yes! Once your order ships, you will get an email with your consignment ID.
Using that con note, you can track your order online at http://directfreight.com.au/
Yes, Direct Freight Express are a courier service and require a signature on delivery. It doesn’t have to be you personally, but somebody needs to be at the delivery address.
Please note – if nobody is home to sign for delivery, you will incur a re-delivery fee!
If you know this is going to be a problem, consider using another address for delivery, such as a work address, OR you can give Authority to Leave during the checkout process.
We need about a day or so to process the order. Once your order ships, the transit times vary depending on how far away you are from the Brisbane warehouse.
Brisbane, Gold Coast, Sunshine Coast, Sydney – overnight
Melbourne – 2 nights
Perth – freakin’ forever … seriously, it’s something like 7-10 days.
Australia and New Zealand
Australia-wide* and New Zealand shipping is absolutely free for orders over $99.
For Australia-wide* and New Zealand orders under $99, shipping is $19 per order.
Questions about ordering, returns, warranty etc.
When you go through the online checkout, you will be able to pay using:
Bank transfer (preferred)
Credit card
Paypal
Google pay
Apple Pay
We offer lay-by – visit this page for more details.
All our Advanced Elements kayaks come with a 3-year warranty.
Advanced Elements accessories come with a 90-day warranty.
But if you have any issues after that period, still get in touch as we carry some spare parts and may be able to help out.
Our 90-day “Try it on the Water” Returns means that if the kayak is not what you expected, you have 90 days after delivery to return the kayak for a FULL refund.
Where can I see a kayak
Yes. We offer aFlexible Interest-free Laybyoption.